Shipping Policies

Free Shipping Policy - U.S. orders only

• Free shipping applies to orders totalling $50 or more.
• Free Shipping applies only to orders shipped to U.S. addresses.
• Items will be shipped by either 1st class mail or Priority Mail.
• Shampoos and other items weighing more than 16 oz. may be shipped by Parcel Post.
• Express Mail is still available on all USA orders but shipping charges apply.

$5.99 Flat Rate Shipping - U.S. orders only

• For orders under $50, shipping is only $5.99.
• Items will be shipped by either 1st class mail or Priority Mail
• Shampoos and other items weighing more than 16 oz. may be shipped by Parcel Post.

Shipping Rates

Holistic Pet Info has delivery service to the United States and Canada. We do not ship to other countries.

Shipping options to U.S. addresses are:

• U.S.P.S. First Class Mail - $5.99
• U.S.P.S. Priority Mail - Starting at $6.99*
• U.S. Postal Service Express Mail (Next Day Air) - Starting at $25.99* **

Shipping options to Canadian addresses are:

• U.S. Postal Service International Priority Ground - Starting at $23.99*
• U.S. Postal Service Global Express Mail - Starting at $33.99* **

*These are the typical shipping charges for one item. Rates increase based on the weight of the items.

** Next Day Air and Global Express Mail service is limited to delivery Monday - Friday.

We have the fastest order processing available!!

• All orders received before 5:30 p.m. Eastern time, Monday through Friday, will be processed and shipped that day.
• Orders received after 5:30 p.m. or over the weekend, will be mailed on the following business day. This includes Overnight / Express Shipping (i.e If your Overnight order is received after 5:30 pm on Friday, it will not be shipped until Monday (or Tuesday if Monday is a US Postal Service holiday.)
• Our offices are not staffed over the weekend.

Exception: Orders placed using PayPal's eCheck option will be processed when we receive notification from PayPal that the eCheck has cleared. It usually takes 3-5 business days for eChecks to clear. (International orders using eCheck may take up to 10 days to clear.) Please be aware that if you use eCheck for payment and have selected Express Mail delivery (overnight) your order will NOT ship until the check has cleared.

Order with confidence that your requested items are available. "Out of stock" items will be marked as such on the website.