Return Policies
Holistic Pet Info accepts returns on all unopened items.
Unopen Items
Items which have not been opened may be returned within 30 days for a refund, less shipping charges.
No restocking fees apply!
To return an unopened product, simply follow these steps:
1. Contact our service department by calling 1-877-573-8227, or by sending an email to service@holisticpetinfo.com.
2. You will be issued a Return Authorization Number which will need to be included in your return package.
3. Send your package and a copy of the invoice/packing slip to:
Returns
Holistic Pet Info
16927 W. 71st Pl.
Arvada, CO 80007
Once we receive your package, a refund will be issued using your original payment method (credit card, PayPal, or Google Checkout). Please allow 3-5 business days for your refund to be issued.
Please note that we do not accept returns on opened or used items.
(See below for two exceptions.)
Return Policy for PetAlive Products
 PetAlive/Native Remedies is so certain that you will be completely satisfied with their products that they offer a One Year Unconditional Money Back Guarantee.
Simply try the product for at least 30 days. If you are not completely satisfied return the product to Holistic Pet Info within 1 year of purchase for a refund less shipping fees.
To return a product made by PetAlive, follow these steps:
1. Contact our service department by calling 1-877-573-8227 x1, or by sending an email to service@holisticpetinfo.com.
2. You will be issued a Return Authorization Number which will need to be included in your return package.
3. Send your package (with the RAN written on the outside of the package) and a copy of the Holistic Pet Info invoice/packing slip to:
Returns
Holistic Pet Inc.
16927 W. 71st Pl.
Arvada, CO 80007
Once we receive your package, a refund will be issued using your original payment method (credit card, PayPal, or Google Checkout). Please allow 3-5 business days for your refund to be issued.
The above return policy applies only to PetAlive products purchased from Holistic Pet Info.
See all PetAlive products.
Return Policy on NaturVet Products
Every product manufactured by the Garmon Corporation (NaturVet items) is covered by a 100% Money Back Guarantee -- directly from NaturVet.
Please ship any used and unused portions of the products with their original containers, plus your name, the Holistic Pet Info invoice or order number, and a brief note explaining the reason for your return to:
The Garmon Corporation
Attention: Returns Department
27461 Via Industria
Temecula, CA 92590
All refunds will be processed within seven working days and you will be mailed a check from NaturVet in the amount of your purchase price.
Things to Remember:
- If your NaturVet item is unopened, please follow the Return Policy at the top of this page.
- NaturVet will only accept returns on products that they manufacture. Do not send them products you have purchased from Holistic Pet Info that are made by other manufacturers.
- For fastest processing of your refund, include a copy of your Holistic Pet Info invoice with the package.
- Do not ship opened/used items to Holistic Pet Info. Opened/used products must be sent to NaturVet at the address listed above.
See all NaturVet products.
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